Container Hire and Storage Terms

Summary of our agreement

The following terms and conditions are important. Please read them carefully to ensure a smooth and trouble-free storage experience.

Payments

All storage charges are payable in advance, on the invoice date shown.
Our normal payment method is Standing Order, with Bank Transfer also accepted. Payment details are available on our Make Payment page.
Where you have authorised us to retain a backup payment card through our payment provider, we may use that card to collect properly due overdue storage charges and any properly due clearance or clean-up charges when your storage ends.
Card details are held securely by our payment provider and are not stored by us.

Late Payment & Recovery Action

If payment is not received by the invoice date, you do not have permission to enter the yard until the account is brought up to date or an arrangement has been agreed with us.
If payment remains outstanding 14 days after the invoice date, physical access to your storage area may be restricted.
We may take legal action to recover overdue storage charges and may seek recovery of court fees and other costs to the extent permitted by law.
If you have authorised a backup payment card, we may use it to collect properly due overdue charges. Use of the backup card is not automatic and does not change your responsibility to keep your account up to date.
Avoid delays — Make a Payment

Contact Details & Notifications

You must inform us immediately of any change to your postal address, email address, contact number or payment details, including if a backup payment card is replaced, cancelled, expired or otherwise no longer valid.

Unless you notify us of a change, we may use the latest contact details you have provided to us when contacting you or sending notices, subject to any legal requirements governing how a particular notice must be sent.

Termination

If you wish to end your storage agreement, please provide at least two weeks’ notice.
We will also normally provide two weeks’ notice should we need to terminate the agreement from our side.
We may terminate your storage agreement for persistent or serious non-payment or a serious breach of these terms.
Termination of the storage agreement does not cancel any outstanding storage charges or other amounts properly due.

Uncollected Goods

When your storage agreement ends, you must remove all goods and leave the container completely empty and in a clean and tidy condition.
If goods are left in the container after the agreement has ended, or if storage charges remain unpaid and you fail to respond to our attempts to contact you, we may take steps to have the goods removed, stored, sold or disposed of, subject to any notice required by law.
You will remain responsible for outstanding storage charges and any reasonable costs properly incurred in removing, storing, selling or disposing of the goods, where recoverable.
Where goods are sold, any proceeds may be used towards amounts properly due to us. Any remaining balance will be dealt with as required by law.

Access

Access to the premises is strictly for registered customers only.
The general public is not permitted on-site.
Customers must not attempt to enter the yard or access their storage area while access has been restricted due to overdue payments or another breach of these terms.

Cleanliness

You must keep your storage space clean and tidy.
When vacating, ensure the container is completely emptied and left in good condition.
Any rubbish or unwanted items must be removed from the premises by you and must not be left in or around the yard.

Ownership of Goods

You may only store items that you own or are legally entitled to store and that are suitable for container storage.

Prohibited Items

The following items are strictly prohibited:

Rubbish, dirt, rubble, asbestos or materials that should be disposed of in a skip
Hazardous, illegal or flammable materials
Animals or any living creatures
Any goods or materials whose storage would be unlawful
Violations may be reported to the relevant authorities and may result in immediate termination of your storage agreement

Site Rules

Do not block access routes or leave rubbish anywhere on-site.
Do not damage the interior of the container, including the walls, sides, floor or roof.
Do not drill, screw or fix anything to the container.
Do not leave any items outside the container, warehouse or designated storage area.

Environmental Conditions

Please note that shipping containers can experience condensation (“container rain”) due to natural temperature changes.
Moisture from items such as timber, textiles or unwrapped goods can evaporate and condense on the ceiling.
This is a known characteristic of container storage and cannot be completely avoided.

Insurance

Your goods are not insured by us.
If you require cover for loss, theft or damage, you must arrange your own insurance before storing goods.

Security

You must always lock the yard gate upon entry and exit.
Ensure you lock yourself in and lock yourself out when using the site.
You are responsible for ensuring your own container is properly secured after use.

Agreement

By registering for storage and storing goods on our site, you confirm that you accept and agree to these terms and conditions.

Where you separately authorise us during registration to retain a backup payment card, that authorisation applies to the uses described in the Payments and Late Payment & Recovery Action sections above.

For any questions or further clarification, contact us via our Contact Page.

Get notified when space is available